FAQ

Frequently asked questions.

Products

What formats are your peptides available in?+

Products are offered as pure peptide powders, singular peptide solutions and ready-to-use complex peptide solutions. Each product page lists the formats available for that ingredient.

How are your peptides manufactured?+

We use patented liquid-phase peptide synthesis, which shortens the production route and avoids chromatographic purification, in a GMP-standard production environment.

Where can I find INCI, CAS and sequence information?+

Every product page shows the INCI name and, where available, CAS number, sequence and catalogue number. Search the Peptide Store by any of these identifiers.

Samples

How do I order a laboratory sample?+

Open the relevant product page, choose an available sample size and add it to your cart. Products without online sample pricing can be included in a quote request.

What sample sizes are available?+

Available sizes and prices are listed directly on each product page. If a size is not listed, request a product-specific quote.

Bulk orders

How do I get pricing for bulk quantities?+

Submit a quote request with the product, estimated volume and target timing. Prices may change with market conditions and are confirmed on your quotation.

What are your payment terms?+

Domestic clients with a satisfactory credit history are usually on net 30 days; otherwise payment is pre-paid by check, bank wire or credit card. International orders ship after payment is received.

Technical documents

Can I get a COA, SDS or technical data sheet?+

Yes. COA, MSDS/SDS, technical data sheets and formulation tips are available on request. Contact our team and specify the product and documents you need.

Formulations

Can I use your reference formulations commercially?+

Reference formulations are guides for development. They require independent stability, compatibility, efficacy and regulatory validation before commercial use.

How should complex solutions be added to a formula?+

We suggest adding the product as the final step, avoiding strong oxidation ingredients and keeping all processing under 40°C.

Shipping

Where do orders ship from?+

Products ship either from our Boston office or our manufacturing facility, based on the customer’s shipping address, typically with UPS or comparable services such as DHL, FedEx and USPS.

Can an order be changed after it ships?+

Once an order is shipped it cannot be cancelled or modified. Warranty claims should be sent to info@activepeptide.com before the warranty period expires.

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