Shipping and general policies.

Products are shipped either from the Boston office of Active Peptide Company or the company’s manufacturing facility in China, based on a customer’s shipping address. Sample orders ship free to US-based customers; for other orders, shipping charges are added to the invoice. Active Peptide Company typically ships with UPS or comparable services, including DHL, FedEx and USPS. We will accommodate special shipping needs as requested.

Shipping address policy: all orders must be shipped to valid commercial or business addresses. By placing an order, the purchaser represents and warrants that the shipping address provided is a commercial address and not a residential location. The Company reserves the right, at its sole discretion, to review any order and determine the validity of the shipping address. Orders submitted with residential addresses may be rejected, canceled, or refunded prior to shipment without further obligation.

Shipping charges vary depending on the package size, weight, destination, and shipping method. International rates are calculated based on several factors, including desired service level, the weight of the item, and the cost of shipping, handling, and customs clearance from the US to the destination country or region.

Delivery of goods is deemed completed upon receipt of confirmation of successful delivery by the carrier. If the customer is not present to pick up the package, and the mail carrier leaves a notice, it will be considered delivered.

Active Peptide Company warrants that its products will be free from defects in materials and quality and will reasonably conform to the product description that accompanies each product, for a period of two weeks from the product’s arrival date. If a product has a defect during the warranty period, Active Peptide Company will either refund the purchase price of the product to the buyer or replace such product.

To properly make a warranty claim, the buyer must contact Active Peptide Company at info@activepeptide.com before the expiration of the warranty period. Once an order is shipped, it cannot be canceled or modified.

Active Peptide Company may update prices due to changing market conditions. Prices are subject to change without notice.

Active Peptide Company endeavors to notify customers regarding product updates or discontinuations.

For domestic purchases, the payment term is usually net 30 days for clients with satisfactory credit history with us. Otherwise, the payment term is pre-paid by check, bank wire transfer or credit card. For international purchases, we ship the item after receiving payment. Accounts unpaid past 30 days are subject to a finance charge of 5% per month on the unpaid balance.